Dry Cleaning & Laundry Services – Cyprus
By accessing our website, placing an order, or using our pickup/delivery box service, you agree to the following Terms & Conditions
1. Services Offered
We provide dry cleaning and laundry services across Cyprus through scheduled pickup and delivery. Customers receive a reusable box to store items for collection at a selected date and approximate time.
2. Eligibility
Customers must be at least eighteen (18) years old or legally authorized to enter into a binding agreement. By placing an order, the customer confirms they have the legal capacity to do so.
3. Order Accuracy & Item Responsibility
Customers are responsible for ensuring all items intended for service are placed inside the box.
Orders are processed based on items physically received, not items listed online.
If fewer items are received than ordered:
- No cash refund will be issued
- A voucher of equivalent value will be provided
Refunds are issued only in cases of proven damage caused directly by our cleaning process.
4. Garment Condition & Cleaning Risks
Customers acknowledge that garments may have:
- Fabric weaknesses
- Color bleeding risks
- Manufacturer defects
We are not responsible for damage caused by:
- Normal wear and tear
- Improper care labels
- Fabric deterioration
Customers accept the inherent risks involved in professional cleaning.
5. Damage Claims
Damage claims must be reported within 24 hours of delivery.
Items must not be worn, altered, or rewashed before inspection.
Compensation is limited as per the Damage Compensation clause above.
6. Third-Party Interference & Box Security
We are not responsible for:
- Theft
- Vandalism
- Damage
Loss of contents caused by third parties while the box is placed outside the premises.
This includes situations where the box is stolen, opened, or damaged.
We commit to providing reasonable security measures, but final responsibility for box placement lies with the customer.
7. Loss, Damage, or Misuse of the Box
The box remains our property at all times.
If the box is:
- Lost
- Damaged
- Torn
Exposed to conditions that make it unusable due to customer misuse or negligence, the customer agrees to pay a replacement or repair fee.
The applicable fee will be communicated separately and may be updated from time to time.
7. Damage Compensation
If a garment is damaged due to our cleaning process, we will provide compensation up to a maximum of 10 times the price paid for cleaning that item.
We do not cover the full retail or replacement value of the garment.
8. Box Placement & Missed Pickup Fee
Customers must ensure the box is:
- Placed at the agreed pickup location
- Available on the scheduled pickup date and approximate time
If the box is not available, inaccessible, or not placed on the scheduled pickup date:
- A missed pickup fee may be charged
- A new pickup date will need to be scheduled
- Repeated missed pickups may result in service suspension.
9. Box Usage & Inactivity
If the box is not used within 14 days, we reserve the right to collect it.
A reminder message will be sent prior to collection.
10. Notifications & Communication
We send phone/SMS notifications for:
- Pickup completed
- Delivery completed
- Box inactivity reminder (after 14 days)
Customers consent to receiving these notifications.
Notifications are approximate and may not always reflect exact times.
10. Items Left in Pockets
Customers must empty all pockets before placing items in the box.
We are not responsible for loss or damage to items left inside pockets.
If found, we will attempt to return such items.
If not found, no liability is accepted.
11. Pickup & Delivery Timing
Pickup and delivery times are approximate.
Delays may occur due to traffic, weather, or operational reasons.
Such delays do not entitle customers to refunds or compensation.
12. Pricing & Payments
All prices are displayed on the website and may be updated without prior notice.
Payment is required before service processing, unless otherwise agreed.
Promotional pricing, discounts, or vouchers cannot be exchanged for cash.
13. Online Payments & Security
All online payments are processed through secure, encrypted payment gateways.
We do not store or have access to full credit or debit card details.
Customers acknowledge that online payments carry inherent risks.
We are not liable for:
- Bank delays
- Payment gateway errors
- Unauthorized access caused by factors beyond our control
14. Personal Data & Privacy
Customer personal data is collected only for:
- Order processing
- Delivery coordination
- Customer communication
Data is handled in accordance with GDPR.
We do not sell or share personal data with third parties except where required to complete the service.
15. Service Refusal
We reserve the right to refuse service for:
- Items posing health or safety risks
- Heavily contaminated items
- Items unsuitable for cleaning
Payment will be refunded or credited as a voucher in such cases.
16. Limitation of Liability
Our liability is limited to the value of the cleaning service provided.
We are not responsible for indirect, incidental, or consequential losses.
Nothing in these terms limits rights that cannot be excluded under Cyprus law.
17. Unclaimed Items
If cleaned items are not collected or delivered successfully within 60 days, storage fees may apply or items may be disposed of according to Cyprus law.
18. Incorrect Contact Details
We are not responsible for delays or failed deliveries caused by incorrect addresses, phone numbers, or instructions provided by the customer.
19. Force Majeure
We are not liable for service delays caused by events beyond our control, including but not limited to:
- Weather conditions
- Strikes
- Power outages
- Accidents
20. Cancellation & Rescheduling
Customers may reschedule pickups or deliveries up to 24 hours in advance.
Rescheduling after this period may incur a fee.
21. Payment Disputes / Chargebacks
In case of a payment dispute or chargeback, customers agree to provide evidence of box contents and service received.
22. Limitation on Hazardous Items
We do not accept items containing flammable, hazardous, or biohazard materials.
Customers may be held responsible for any damage caused by such items.
23. Customer Indemnity
Customers agree to indemnify and hold harmless the company for claims, damages, or losses arising from the customer’s use of the service, including prohibited items, misuse of the box, or violation of these terms.
24. Reviews, Testimonials & Public Comments
Customers are welcome to leave honest feedback.
We are not responsible for reviews on third-party platforms.
False, misleading, defamatory, or abusive content may be subject to legal action.
We reserve the right to respond to reviews for clarification or dispute resolution.
Lea Website: Defamation, Harassment & Misuse
Customers or third parties must not post false, misleading, or defamatory statements about our company, staff, or services.
Malicious attempts to harm our reputation may result in legal action.
Threats, harassment, or abusive behavior will be reported to the authorities.
26. Complaint Resolution Before Public Posting
Customers agree to contact us directly to resolve complaints before posting public comments or reviews.
Lea Website: 27. Protection Against Malicious Competition
We are not responsible for false claims, rumors, or attacks made by competitors or third parties intending to harm our business.
Any malicious attempts to defame or damage our reputation will be dealt with legally.
28. Third-Party Platforms
We are not responsible for content, comments, or reviews posted by users on third-party websites or social media.
We reserve the right to take legal action against false, defamatory, or malicious statements.
29. Social Media & Online Content
Customers interacting with our social media must be respectful, truthful, and lawful.
False, misleading, defamatory, or harassing content may result in removal of comments or blocking and possible legal action.
30. Customer Responsibilities Regarding Notifications
Customers must ensure contact details are accurate.
We are not responsible for missed notifications due to incorrect contact info or technical issues.
31. Media Release & Use of Garments
By using our services, customers agree we may take photos or videos of garments before and after cleaning for promotional purposes.
These may be used on our website, social media, or marketing materials.
No personal identifying details will be used without consent.
Customers who do not wish their items to be used must inform us before placing items in the box.
33. Fair Competition & Business Practices
Our company operates in accordance with Cyprus competition law and EU regulations.
Being the only provider of home delivery services or offering competitive pricing is legal and does not constitute a monopoly.
We compete fairly and transparently, without forcing customers, suppliers, or other businesses into restrictive agreements.
34. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the Republic of Cyprus.
Any disputes shall first be attempted to resolve through mediation before legal action.
35. Amendments
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on our website.
36. Service Box & Refundable Deposit
First-time customers are required to pay a refundable service box deposit.
Each box has a unique code.
The box always remains the property of the company at all times.
The deposit will be fully refunded when the customer stops using the service and returns the box in acceptable condition.
If the box is:
- Lost
- Not returned
- Damaged beyond normal wear and tear
The company reserves the right to retain part or all of the deposit to cover repair or replacement costs.
Normal wear and tear is accepted.